sh999 Terms and Conditions
— Complete Details

1. General Terms

These terms and conditions ("Terms") form a legally binding agreement between sh999 and its users ("you" or "member"). sh999 is an online gaming and casino platform that provides services to players in Bangladesh.

By accessing the sh999 website and all its related services, content and functionality, you acknowledge that you have fully read, understood and accepted these terms and conditions.

These terms and conditions may be changed at any time at the discretion of sh999. Continuing to use the platform after any changes will be considered acceptance of the revised terms.

1.1 Scope of Services

sh999 provides the following services:

• Online casino games (slots, live casino, fishing games, etc.)
• Sports betting (cricket, football, volleyball and other sports)
• Virtual games and e-sports
• Various promotional offers and bonus programs
• VIP membership program

2. Eligibility and Registration

2.1 Age Restriction

The minimum age to register and use the sh999 platform is 21 (twenty-one) years. Only individuals aged 21 or above may create an account and deposit funds on this platform.

2.2 Registration Requirements

The following conditions must be met to register successfully:

• You must be at least 21 years of age
• You must be located in Bangladesh or be a Bangladeshi citizen
• You must have an active mobile number and email address
• You must not have previously created an account on sh999 (only one account per person is allowed)
• You must not be on the list of prohibited persons
• You must agree to comply with these terms and conditions

2.3 Identity Verification

sh999 reserves the right to verify your identity at any time. The following documents may be requested for this purpose:

• National ID card (NID), passport or birth registration certificate
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method used

Withdrawals may be held until verification is complete. sh999 reserves the right to restrict the account while the verification process is ongoing.

3. Account Management

3.1 Account Responsibility

The security of your sh999 account is entirely your responsibility. You must:

• Keep your login details (username and password) confidential
• Not allow any third party to use your account
• Use a strong password and change it regularly
• Report any unauthorized access or suspicious activity to sh999 support immediately

3.2 Single Account Policy

Only one sh999 account is permitted per person, household, IP address or device. Attempting to create multiple accounts will result in all related accounts being closed and all deposited funds and bonuses being cancelled.

3.3 Accurate Information

All information provided at registration and thereafter must be true, accurate and complete. If any information changes, it must be updated on sh999 as soon as possible. Providing false or misleading information may result in account termination.

4. Deposits and Withdrawals

4.1 Deposit Limits and Methods

sh999 currently supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking

4.2 Withdrawal Conditions

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳800
• Withdrawals can only be made to a verified payment account in your own name
• Withdrawal processing normally takes 10 to 45 minutes
• Winnings from bonuses must meet the specified wagering requirements before withdrawal
• Withdrawals may be held if fraud or money laundering is suspected

4.3 Transaction Security

All financial transactions are secured by SSL encryption technology. sh999 will never ask for your PIN, password or banking details by phone or email. If you receive any such communication, it is fraudulent — please notify our support immediately.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members are eligible to receive a 150% welcome bonus on their first deposit, up to a maximum of ৳8,000. The following conditions apply to receive this bonus:

• A minimum deposit of ৳300 is required
• The wagering requirement for the bonus is 15 times (15x)
• Wagering must be completed within 30 days of receiving the bonus
• Each person, household or IP address is eligible for the welcome bonus once only

5.2 Wagering Requirements

The wagering requirement is the specified multiplier of the amount you must bet before withdrawing a bonus. For example, a ৳1,000 bonus with a 15x wagering requirement means you must place a total of ৳15,000 in bets before withdrawal.

5.3 General Bonus Rules

• sh999 reserves the right to modify or cancel any promotional offer
• If bonus abuse is suspected, the bonus and associated winnings will be forfeited
• Multiple bonus offers cannot be used at the same time unless explicitly permitted
• Strategically placing opposing bets using a bonus is prohibited

5.4 VIP Program

sh999's VIP program has five tiers, with enhanced benefits provided at each tier:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.3%
• Gold: Weekly cashback up to 0.5%
• Platinum: Weekly cashback up to 0.6%
• Diamond: Weekly cashback up to 0.8%

Advancement through VIP tiers depends on your gaming activity and loyalty. sh999 reserves the right to make the final decision on tier assignment.

6. Gaming Rules

6.1 Fair Play Policy

sh999 upholds a fair play policy across all games. Our games are powered by independently tested Random Number Generators (RNG), which ensure every outcome is completely impartial and random.

6.2 Technical Issues

If any technical problem or error occurs during gameplay, sh999 will investigate the situation and make an appropriate decision. Abnormal winnings displayed due to a software error may be voided. sh999 is not responsible for any loss caused by internet disconnection.

6.3 Responsible Gaming

sh999 places the highest importance on responsible gaming. We provide the following tools:

• Ability to set deposit limits
• Ability to voluntarily suspend your account temporarily
• Permanent self-exclusion facility
• Support and guidance on gaming addiction

For more information on responsible gaming, please visit our Responsible Gaming page.

7. Prohibited Activities

The following activities are strictly prohibited on the sh999 platform:

• Money laundering or any activity related to illegal funds
• Claiming bonuses fraudulently or abusing the bonus system
• Operating multiple accounts
• Operating an account on behalf of another person
• Playing games using automated bots, scripts or software
• Manipulating or attempting to hack game results
• Harassing sh999 employees or other users
• Using the platform for illegal activities
• Operating an account using a false identity
• Attempting to win unfairly by colluding with another player

8. Intellectual Property

All content on the sh999 website, including logos, brand names, graphics, designs, text, software code, and the overall interface, is owned by sh999 or its licensors and is protected by applicable intellectual property laws.

Reproducing, distributing, modifying, or using any content from the platform for commercial purposes without the written permission of sh999 is strictly prohibited.

9. Limitation of Liability

To the extent permitted by law, sh999 will not be liable for:

• Failed game sessions or transactions due to internet disconnection
• Delays or failures by third-party payment service providers
• Losses arising from unauthorized use of your account (if you have not maintained proper security)
• Unexpected technical disruptions or service interruptions during maintenance
• Direct or indirect financial losses arising from your gaming activity

sh999 always strives to keep its service running smoothly and securely, however service disruptions may occasionally occur due to technical reasons, and sh999 is not obligated to provide compensation for such disruptions.

10. Account Closure and Suspension

10.1 Closure by sh999

sh999 may suspend or close any account at any time for the following reasons:

• Violation of these terms and conditions
• Suspicion of fraudulent activity
• Providing false information during the verification process
• Involvement in illegal activities
• On the basis of a business decision (with appropriate notice)

10.2 Closure by the User

You may voluntarily close your account at any time. To do so, please contact our support team. Any balance remaining before account closure will be processed for withdrawal in accordance with our policy.

11. Dispute Resolution

For any dispute or complaint between sh999 and its members, the following process must be followed:

• Step 1: Contact the support team via 24/7 live chat and provide a detailed description of the issue.
• Step 2: If the issue is not resolved through live chat, send an email to [email protected].
• Step 3: The sh999 authority will review the issue and communicate a final decision within 3-7 business days.

For all disputes, the decision of the sh999 authority will be considered final. When submitting a complaint, please include all relevant information, screenshots, and transaction details.

12. Changes to Terms and Conditions

sh999 reserves the right to change, update, or amend these terms and conditions at any time. For significant changes, we will post a notice on the platform or inform you via your registered email.

Continued use of the platform after any changes will be considered your acceptance of the updated terms and conditions. It is therefore recommended that you check this page regularly.