Security and Privacy

sh999 Privacy Policy — Your Information Is Our Responsibility

This policy describes in detail how your personal information is collected, used, stored, and protected on the sh999 platform.

Last Updated: January 1, 2026

Table of Contents

1 Introduction and Scope

sh999 ("we", "our", or "platform") is a trusted online gaming and betting service provider in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member") and are firmly committed to protecting your personal information.

This privacy policy explains what information is collected from you when you use the sh999 website (https://sh999.lat) and any related services, how that information is used and stored, and under what circumstances it may be shared with third parties.

By registering on or continuing to use the sh999 platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact our support team.

Scope of Application: This policy applies to all users, members, and visitors of the sh999 platform — whether accessed via desktop browser or mobile browser.

2 Information We Collect

sh999 collects various types of information to operate its services properly. Below is a detailed description of what information we collect:

2.1 Personal Identification Information

  • Full name (in Bengali or English)
  • Date of birth (for age verification)
  • National ID card or passport number (when identity verification is required)
  • Email address
  • Username and password (stored in encrypted form)

2.2 Financial Information

  • bKash, Nagad, or Rocket mobile banking account numbers (for transactions)
  • Deposit and withdrawal history
  • Transaction amounts and dates

Important: sh999 does not directly store your full bank account details or card numbers. Payment processing is handled through secure third-party gateways.

2.3 Technical and Usage Information

  • IP address and device identifiers
  • Browser type and operating system
  • Time spent on the platform and list of pages visited
  • Gaming activity history (bets, wins, losses)
  • Login and logout time and location information

3 How We Collect Information

sh999 collects information through various methods, including:

3.1 Direct Provision

We collect information you voluntarily provide during the registration process, account verification, deposit and withdrawal requests, and when contacting the support team.

3.2 Automatic Collection

When you use the sh999 website, certain information is collected automatically through cookies, web beacons, log files, and similar technologies. This includes device information, browsing patterns, and session-related data.

3.3 From Third Parties

Information may also be collected from payment service providers (such as bKash, Nagad, Rocket), identity verification services, and fraud prevention services when necessary.

Secure Connection: All data transmission on sh999 is protected through SSL (Secure Socket Layer) encryption technology, which effectively eliminates the risk of your information falling into the wrong hands.

4 How We Use Your Information

sh999 uses your information for the following legitimate purposes:

4.1 Account Management

Your personal information is used to create, verify, and maintain your account and to keep a secure environment by confirming your identity.

4.2 Financial Transaction Processing

Your financial information is used to process deposits and withdrawals, verify transactions, and prevent fraud.

4.3 Service Improvement

Usage data is analyzed to improve your gaming experience, provide personalized bonus offers, and resolve technical issues on the platform.

4.4 Communication

For sending important account notifications, transaction-related information, responses to support requests, and promotional messages (with your consent).

4.5 Legal Compliance

To meet applicable legal obligations, comply with anti-money laundering (AML) regulations, and enforce responsible gaming policies.

5 Data Storage and Security

sh999 applies industry-standard security measures to protect your information. Our security framework is as follows:

5.1 Technical Safeguards

  • All data is transmitted through SSL/TLS encryption
  • Passwords are stored using industry-standard hashing algorithms
  • Sensitive data stored on servers is kept in encrypted form
  • Firewalls and intrusion detection systems are active
  • Regular security audits are conducted

5.2 Administrative Controls

  • Only authorized staff have access to the information they need
  • Staff receive regular training on data protection
  • Data access logs are maintained and reviewed

5.3 Data Retention Period

Your information is retained for as long as necessary to meet legal requirements and provide services. Even after an account is closed, some information may be retained for a specified period for audit, fraud prevention, and legal compliance purposes.

In the Event of a Data Breach: If a data security breach occurs that puts your information at risk, sh999 will notify you as quickly as possible and take the necessary steps.

6 Sharing Information with Third Parties

sh999 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Partners

A minimum necessary amount of information may be shared with parties who perform specific services on behalf of sh999 — including payment processing (bKash, Nagad, Rocket), identity verification, technical infrastructure, and gaming software providers (Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, etc.).

6.2 Legal Obligations

It is our legal obligation to provide information to law enforcement agencies as part of a court order, government investigation, or other legal process.

6.3 Business Changes

If sh999 undergoes a merger, acquisition, or asset transfer, user information may form part of that transaction. Users will be notified in a timely manner in such cases.

Strict Agreements: Strict data protection agreements have been established with the third parties with whom sh999 shares information. They are required to comply with sh999's privacy standards.

7 Cookies and Tracking Technologies

The sh999 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help remember your preferences and session information on subsequent visits.

7.1 Essential Cookies

These cookies are essential for the basic functioning of the website — such as maintaining login sessions, ensuring security, and completing payment processes. They cannot be disabled.

7.2 Performance Cookies

These cookies tell us how users are using the website — which pages are visited most, where errors occur, and so on. This information is used to improve the quality of the service.

7.3 Cookie Controls

You can control or delete cookies through your browser settings. However, please note that disabling essential cookies may disrupt some important functions of the website.

8 Your Rights

As a user of the sh999 platform, you have the following rights over your personal information:

8.1 Right to Access

You can find out what information sh999 holds about you. To make this request, email [email protected] or contact us via live chat.

8.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your information (the "right to be forgotten"). However, information required to fulfill legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You can object at any time to your information being processed for marketing or promotional communications.

8.5 Right to Data Portability

You may request that the information sh999 holds about you be provided in a structured, commonly used format.

Processing Requests: We will process any rights-related request from you as quickly as possible after verifying it. Complex requests may take longer, and you will be informed accordingly.

9 Privacy of Minors

sh999 services are intended for persons aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.

An age verification process is conducted at the time of registration. If we become aware that a minor is using our services, we will immediately close that account and securely delete all associated information.

If a parent or legal guardian believes their minor child has provided information to sh999, please contact [email protected] immediately.

21+ Age Requirement: All sh999 services are for persons aged 21 and above only. Creating or using an account by minors is strictly prohibited.

10 Policy Changes

sh999 reserves the right to update or change this privacy policy at any time. Depending on the nature and extent of the changes, we will notify you in the following ways:

  • By updating the "Last Updated" date at the top of the page
  • By posting a notice on the website for significant changes
  • By notifying registered email addresses directly for very significant changes

If you continue using sh999 services after any changes, you will be considered to have agreed to the updated policy. Therefore, it is recommended to visit this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated support team is always ready to assist you in Bengali.

Email address: [email protected]

Our live chat support is available in Bengali 24 hours a day, 7 days a week. We are committed to responding to any privacy-related matters as quickly as possible.

Our commitment: sh999 views your privacy not merely as a legal obligation, but as the foundation of our relationship with you. We believe that transparency and protection are an inseparable part of a trustworthy gaming experience.